Frequently Asked Questions
Our offices are located in beautiful Miami, Florida
Our products are made around Asia, North America & Europe. Depending on which product line, we create in Italy, Finland, United Kingdom, Sweden.
Here’s a quick way to access our Terms & Condition, Press here.
Please contact us at [email protected] or use the form below or visit our Contact Page and send your message, we’d love to hear from you.
Our team will allocate your order, package it, label it, and send it off by our courier to you.
Our system generates an automatic order confirmation once you’ve placed your order, if you don’t see it, please make sure to check your spam folder too. Still not there? Reach out to us here.
That would be very unfortunate, but please reach out to us here and we’ll make sure to get you sorted out.
Please reach back to us as soon as you recognize something’s wrong with your product. You can contact us here.
Issues on our courier service side and national holidays.
We offer free international shipping on all orders placed through our homepage. Orders are shipped every weekday. All orders placed before 3 PM EST will be shipped same day.
You can find more information on our Shipping & Returns page.
Some orders are shipped from our domestic location, while other orders are shipped from Asia and Europe.
We encourage you that if you would like a refund please don’t open any chargebacks/disputes with your bank as this is a very tedious process around 180 days and can extend the time you receive your funds.
We ask that you reach out to our support to resolve the matter first.
Our return policy allows you to return any product within 14 days of having received it. The product must remain in unused, original condition, and in its original packaging. If we receive a damaged or worn product, we will be unable to process your return. We offer free returns on all our products.
You can find more information on our Shipping and Returns and Terms and Conditions pages.
If you don’t love the product you have bought from us, we’ll take it back.
If you wish to return a product, please contact us at or [email protected] use the contact form on our Contact page as soon as possible. We will then make all the necessary arrangements.
Our return policy allows you to return any product within 14 days of having All our products. You can find more information about the warranty on our Terms & Conditions page.
The warranty covers all manufacturer defects. Wear and tear is not covered by warranty. You can find more information about the warranty on our Terms & Conditions page.
Yes, all our products are covered by warranty.
